Frequently Asked Questions

Everything you need to know about your RENPHO experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of delivery for a full refund.

Do RENPHO products come with a warranty?

Yes, all of our products come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

How long does shipping take?

Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

Are your smart scales compatible with fitness apps?

Yes, RENPHO smart products are designed to sync seamlessly with the RENPHO Health app, which can also integrate with Apple Health, Google Fit, and Fitbit.